Privacy Policy for Epic Golf Safaris

Effective Date: June 30, 2025

At Epic Golf Safaris, we are committed to protecting the privacy and security of our website visitors, customers, and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (epicgolfsafaris.com), make inquiries, book our services, or interact with our marketing campaigns. By using our website or services, you consent to the practices described in this policy.


1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide:

  • Contact Information: Name, email address, phone number, and mailing address when you submit inquiries, book a golf safari, or contact us via forms or email.
  • Booking Information: Details such as travel preferences, dates, group size, and payment information when you reserve a tour or package.
  • Communication Data: Information you share in emails, phone calls, or other correspondence with us.

b. Automatically Collected Information:

  • Website Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on the site, and referring URLs, collected via cookies, web beacons, or analytics tools.
  • Marketing Data: Interaction with our ads (e.g., Google Ads Performance Max campaigns), including clicks, impressions, and search terms, to optimize our advertising.

c. Third-Party Data:

  • Information from third-party partners, such as booking platforms or analytics providers (e.g., Google Analytics), to understand user behavior and improve our services.

2. How We Use Your Information

We use your information to provide and enhance our services, including:

  • Service Delivery: Process bookings, manage travel arrangements, and communicate with you about your golf safari.
  • Customer Support: Respond to inquiries, provide assistance, and resolve issues.
  • Marketing and Advertising: Send promotional emails, newsletters, or tailored ads (e.g., via Google Ads) about our golf safaris, special offers, or events, with your consent where required.
  • Website Improvement: Analyze usage data to optimize our website’s performance, content, and user experience.
  • Legal Compliance: Fulfill legal obligations, such as tax reporting or data protection regulations in Kenya and other jurisdictions.

3. How We Collect Information

  • Directly from You: Through forms, booking processes, or direct communication (e.g., email, phone).
  • Cookies and Tracking Technologies: We use cookies, pixels, and analytics tools (e.g., Google Analytics) to track website activity and ad performance. You can manage cookie preferences via your browser settings or our cookie consent tool.
  • Third Parties: From partners like booking platforms, payment processors, or advertising networks, with your consent or as permitted by law.

4. Legal Basis for Processing

We process your personal information based on:

  • Consent: For marketing emails, newsletters, or certain cookies (e.g., when you opt-in to receive promotions).
  • Contractual Necessity: To fulfill bookings or respond to inquiries.
  • Legitimate Interests: For website analytics, ad optimization, or improving services, provided it doesn’t override your rights.
  • Legal Obligations: To comply with laws like the Kenya Data Protection Act 2019 or GDPR for EU residents.

5. Sharing Your Information

We may share your information with:

  • Service Providers: Trusted third parties, such as booking platforms, payment processors (e.g., Stripe, PayPal), or marketing partners (e.g., Google Ads), to facilitate services. These providers are contractually obligated to protect your data.
  • Travel Partners: Hotels, golf courses, or safari operators in Kenya to arrange your tour, only with your consent or as necessary for your booking.
  • Legal Authorities: If required by law, regulation, or court order (e.g., tax authorities or law enforcement).
  • Business Transfers: In the event of a merger, acquisition, or sale of Epic Golf Safaris, your data may be transferred with appropriate safeguards.

We do not sell or rent your personal information to third parties for marketing purposes.


6. International Data Transfers

As a Kenya-based company serving international customers (e.g., US, UK, Europe, Australia), we may transfer your data to countries outside Kenya for processing (e.g., to cloud servers or payment processors). We ensure appropriate safeguards, such as Standard Contractual Clauses for EU data or compliance with local laws, to protect your information.


7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • Encryption for sensitive data (e.g., payment information).
  • Secure servers and regular security updates.
  • Access controls to limit data access to authorized personnel.
  • However, no system is completely secure, and we cannot guarantee absolute security. You share information at your own risk.

8. Data Retention

We retain your personal information only as long as necessary:

  • Booking Data: For the duration of your travel arrangements and as required by law (e.g., tax records for 7 years under Kenyan law).
  • Marketing Data: Until you unsubscribe or request deletion, unless required for legal purposes.
  • Website Usage Data: Typically for 26 months (e.g., Google Analytics default retention), unless you request earlier deletion.

9. Your Rights

Depending on your location (e.g., under GDPR for EU residents or Kenya Data Protection Act), you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit how we process your data in certain cases.
  • Objection: Object to processing for marketing or legitimate interests.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Withdraw Consent: Opt out of marketing or cookies at any time.

To exercise these rights, contact us at [insert contact email, e.g., info@epicgolfsafaris.com]. We will respond within 30 days, as required by law.


10. Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance website functionality (e.g., remembering preferences).
  • Analyze usage (e.g., via Google Analytics).
  • Deliver personalized ads (e.g., Google Ads Performance Max).
  • You can manage cookies via our website’s cookie consent tool or your browser settings. Disabling cookies may affect site functionality.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., booking platforms, golf courses). We are not responsible for their privacy practices. Review their policies before sharing information.


12. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have such data, contact us to request deletion.


13. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be posted on epicgolfsafaris.com with a revised effective date. Check this page periodically for updates.


14. Contact Us

For questions, concerns, or to exercise your data rights, contact:

  • Email: info@epicgolfsafaris.com
  • Address: Epic Golf Safaris, P.O. Box 40885 Nairobi, Kenya

If you are in the EU and believe we have not addressed your concerns, you may contact your local data protection authority.